Prep with Nidhi packs are one-time digital purchases — no subscription and no automatic renewal. Your first mock is free, so you can try the platform before paying anything. This policy explains when we refund a paid pack. It forms part of our Terms of Service.
1. Full refund within 7 days if unused
If you haven't started any mock test from a pack, you can ask for a full refund within 7 days of payment. No questions asked.
2. Once a test has been started
Because each mock includes marking time from a human examiner, a pack is non-refundable once you have started a test from it. Tests you have not yet started stay available for you to use.
3. When we always refund
Whatever the timing, we will refund you (in full, or for the affected tests) if:
- you were charged twice or charged the wrong amount;
- you paid but your tests were never made available to you;
- a technical fault on our side stopped you completing or submitting a test and we can't restore it or give you a replacement test;
- we fail to return marking for your Writing or Speaking and can't put it right.
4. How to ask for a refund
Email [SUPPORT EMAIL] from the email address on your account, with your payment date and the Razorpay payment or order ID from your receipt. We will reply within 3 working days.
Approved refunds go back to the original payment method through Razorpay. We start the refund within 5 working days of approval; your bank or UPI app may take a further 5–7 working days to show it.
5. Students of coaching institutes
If your access comes through a coaching institute, you did not pay us directly — fees you paid to the institute are covered by its own refund policy, so please contact the institute. Institutes are billed and refunded under their separate agreement with us.
6. Questions or complaints
If you are unhappy with how a refund request was handled, contact our Grievance Officer, [GRIEVANCE OFFICER NAME], at [GRIEVANCE OFFICER EMAIL] or on [SUPPORT PHONE]. This policy does not affect your rights under the Consumer Protection Act, 2019.